Broker Spotlight
Rena Ross

25th October 2018

This month we caught up with Rena Ross of Kelvin Smith. Kelvin Smith insurance brokers was established in 1982 and is one of Scotland’s leading firms of independent insurance brokers.

What core business lines does your brokerage cover?

We are an independent General Insurance Broker and we cover all commercial lines, with particular strengths in arranging cover for clients operating within the Construction, Property and Leisure sectors, we also have a substantial Motor Fleet book and a Private Client Department.

How do you generate new business enquiries?  

In the same way we have done for many years, which is from recommendations and referrals from our existing clients.

What do you foresee as the biggest challenges at your brokerage at the moment?

Our biggest challenge at the moment is probably the recruitment and selection of staff to keep pace with growth on our book! Glasgow is a real hub for the Insurance industry, however, there is strong demand for high quality commercial broking staff as a result.

How do you plan to grow in the coming year?

In the same way that we have been steadily growing previously – recommendations and referrals from existing client helps to keep our conversion of new business quotations high.

What are your marketing plans this year?

More of the same!

Which Blink products or services have been most beneficial to your business? 

Instant Underwriting and Nelson Policies have been good in helping us place and win business for classes sometimes more difficult to place locally.

If there’s one thing we’d like more of from Blink it’s...

To continue supporting us in keeping our offering slightly different from that of our competitors.

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