In times of uncertainty, we are all having to react and work differently which is challenging for every business. To assist you in minimising the inevitable interruptions, Rainbow Connected offer a variety of solutions that can be tailored to your individual business needs:
CUSTOMER SERVICE CALLS - in the event that your staff can’t get into work due to being unwell or a lockdown, divert your calls to Rainbow Connected whose agents can take your calls, take messages or transfer calls.
ANSWERPHONE SERVICES - if you are not going to be able to work your normal hours, they can program a recorded message onto their systems so that clients are kept informed.
CALL HANDLING - if you have a department where you have multiple employees who are unwell or they are unable to manage the volume of calls, you can divert them to Rainbow Connected to efficiently handle your calls.
FILTERING - they can filter calls on your behalf and only pass you the leads that fit your criteria which is particularly useful if you are working with a reduced workforce. They can also book call backs to potential customers.
LEAD DELIVERY - avoid missing out on potential leads. With people sitting at home on their computers, Rainbow Connected can put structures in place to deliver leads to your team by phone, email or via your own CRM system.
RENEWAL PROCESSING - imagine if you could limit the number of ‘goodbyes’ and increase the number of times you say ‘welcome back’. They can contact your renewal database and transfer your customer to a member of staff to complete the transaction.
CALL PURCHASE - help setting up individual new phone numbers to your team within minutes.
DIRECT DEBIT CHASING - they can chase customers direct debit defaults
CALL AND LEAD PURCHASE - proud of the quality of their leads and calls, even during these exceptional times, it is something they’re confident they can still deliver to help your business.
QUOTED DIARY - you want your sales force to be as organised as possible, this is where Rainbow Connected can assist in organising their diaries to try and maximise sales.
- All set-ups free of chargeThe ability to switch campaigns on and off according to your needs
Flexible pay-as-you-go payment options to suit your situation
- Tell Rainbow Connected what you need and they’ll work with you to find a solution!
For more details about Rainbow Connected, please speak to your Blink IS Business Development Manager or click here.
Full underwriting terms and conditions apply, please ensure that all of the contractual documentation is read and understood prior to use. These products are provided by Rainbow Connected Limited which is authorised and regulated by the Financial Conduct Authority (FCA) No 749881.
Access to this facility is subject to approval by the product provider only. Blink Intermediary Solutions is not part of the approval process and is not the product manufacturer. Some products/facilities are not available in all territories. The intended recipients of this content are UK FCA-regulated insurance brokers. Full details of FCA authorisations can be found at www.fca.org.uk.